About us

Solvup delivers a smarter, more consistent way to manage returns.

We provide an industry‑ready platform that standardises return, repair, and replacement processes — helping businesses replace fragmented workflows with a single, streamlined experience. From initiation through to resolution, Solvup has processed over 10 million returns, bringing structure, visibility, and control to every return journey for some of Australia’s and New Zealand’s biggest retailers.

Our approach is built on simplicity and scale. By creating a consistent framework for returns, we help organisations reduce operational complexity, improve turnaround times, and deliver a better experience for their customers.

Whether managing high volumes or complex service scenarios, Solvup enables businesses to handle returns with confidence and efficiency.

At the core of Solvup is a belief that returns shouldn’t be a pain point — they should be an opportunity to strengthen trust. Our platform connects customers, partners, and internal teams through clear workflows, easy integrations and real‑time insights, ensuring every return is handled smoothly and transparently.

Now part of Assurant Reverse Logistics, Solvup is backed by greater scale and long‑term investment, allowing us to continue evolving an industry standard for returns while staying focused on what we do best: making service processes simple, consistent, and customer‑first.