Repairer Hub

The Solvup repairer eco-system currently has more than 2000 repair agents & is ever growing.

Join now.

If you are an Australian or New Zealand repair agent and would like to join the Solvup repairer network simply follow the steps below.

  1. Send an email to support@solvup.com to request a user a name and password.
  2. Visit http://apps.solvup.com and complete your agent profile.

Upon your submission being reviewed and approved, your business will then appear on Solvup as an authorised repairer with potential for new work referred your way.

To learn more about Solvup and the benefits of joining our repair network contact us on 1800 653 299 (option 2).

Email: repairs.support@solvup.com

Frequently Asked Questions (FAQs)

What can Solvup do for me?

We connect stores with service agents. Solvup will:

  • Automatically identify whether items are within their warranty period.
  • Provide troubleshooting tips for use at point of sale.
  • Help the store select a suitable repair agent.
  • Provide a diagnostic summary to our service agents.
  • Allows you to communicate directly with the store and consumer if you have any queries and helps everyone keep track of the item through status updates.

How do I view jobs in the system?

Use your ID and password to login to Solvup. You will be able to see a list of all repairs assigned to you, regardless of retailer, store or brand. You can even see items that are destined for you but have not yet left the store. Each repair that is sent to you will have a unique ID. Click on the item to update it or to find out more information about the case.

Does this affect my existing relationship with vendors?

No. Continue your business as per usual – how much you are paid is none of our business. Just make sure your profile is up-to-date so you can receive work through Solvup.

Can I use Solvup to send information to stores?

Yes! Service agents can use Solvup to confirm receipt of items, repair approvals and send ‘rectification reports’. For out of warranty repairs, you can use Solvup to submit a quote to the store. The subsequent approval of the quote is also tracked.

Who selects the service agent?

Generally the retailer or the vendor will decide which service agent to use depending on brand and location. Ensuring that you are on Solvup and that your profile is up-to-date is the best way to get selected. Stores have visibility of which repairers are updating Solvup.

What will Solvup cost me?

It won’t cost you a cent to use Solvup. Retailers pay us to make their stores run more smoothly and efficiently, meaning service agents use the system for free!

Solvup has lots of useful data. Can I import this straight into my repairs management system?

Solvup repair data can be accessed directly via a data interface (an API). This is ideal for cloud-based repair management systems and repair networks. For more information, please contact developer.support@solvup.com and put ‘API’ in your subject line.

What does Solvup know about repairing products?

You are the expert service agent, not us. We simply gather information from stores and send it to you. In return, we request that you provide status updates back to solvup which will be visible to the store and customer.