Ensure the customer is at the centre of the returns experience
Solvup is a centralised solution for handling all your customer return types, delivering a consistent customer experience with complete transparency across the returns process.
Provide a Consistent Experience
A standard returns process paired with clear business rules ensures a consistent remedy decision across all return points for all your brands.
Track and Enhance Compliance
Access to centralised returns data to monitor, measure and report on store, staff and regulatory compliance.
Enable any member of staff to quickly and correctly process a customer return without the need to contact and follow up with suppliers.
Best Post Purchase Customer Experience
Store & Regulatory Compliance
Consistent application of appropriate consumer law, product and warranty guidelines.
Email, SMS and in APP notifications keep all the stakeholders informed throughout the returns process.
Easily Track a Repair or Remedy
Improve customer repair time and reduce overall enquiries back to the retailer.
Powerful Business Rules
One centralised system that simplifies complex manufacturer, retailer and regulatory returns policies to one process.
Improve Sustainable Outcomes
Decrease carbon emissions and landfill waste by reducing unnecessary product replacement.
Solvup can be accessed via store, online or a call centre providing a consistent approach regardless of the customer return point.
Real time troubleshooting tips from more than 1500 suppliers to avoid non-faulty returns.