Terms of Use

1. About These Terms

These Terms of Use (Terms) govern your access to and use of the SolvUp website located at www.solvup.com (Website).

The Website is owned and operated by Assurant Reverse Logistics Pty Ltd and forms part of the Assurant group of companies (Assurant, we, our, or us).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.

2. Purpose of the Website

SolvUp is a platform operated by Assurant that provides information regarding technology solutions, device lifecycle management, repair, refurbishment, trade-in, sustainability, and circular economy services, together with related products and business solutions.

The Website may enable users to:

  • Access information regarding SolvUp products and services
  • Submit enquiries
  • Request information about device lifecycle management solutions
  • Participate in repair, refurbishment, trade-in or sustainability programmes
  • Access educational or informational content
  • Engage with Assurant regarding commercial opportunities and services, and
  • Communicate with Assurant regarding products, programmes and solutions offered through SolvUp.

The Website is provided for general informational and enquiry purposes only.

3. No Offer or Commitment

Information contained on this Website does not constitute:

  • Professional, financial, legal or technical advice
  • An offer to enter into a binding agreement
  • A guarantee that any product, service or solution will be available
  • A commitment by Assurant to provide any particular service, or
  • A guarantee that we will respond to, accept or proceed with any enquiry.

Submission of an enquiry through the Website does not create a contractual relationship between you and Assurant.

Any purchase of products or services, participation in a programme, or engagement with Assurant may be subject to separate agreements, eligibility criteria and additional terms and conditions.

Assurant reserves the right, in its sole discretion, to accept, reject, discontinue or decline any enquiry, request, service opportunity, proposal, or programme participation.

4. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Website in a manner that breaches applicable laws or regulations
  • Provide false, misleading or inaccurate information
  • Impersonate another individual or organisation
  • Interfere with the operation, security or functionality of the Website
  • Introduce viruses, malicious software or harmful code
  • Attempt to gain unauthorised access to systems or networks connected with the Website
  • Use automated systems, bots or scraping tools without our prior written consent, or
  • Engage in conduct that may damage the reputation of Assurant or SolvUp.

5. Information Provided by You

You are responsible for ensuring that any information submitted through the Website is accurate, complete and lawful.

By submitting information to us, you represent that:

  • You have the authority to provide the information
  • The information does not infringe the rights of any third party
  • Any information relating to another person has been provided with appropriate authority, and
  • The information provided is not misleading or deceptive.

6. Intellectual Property

Unless otherwise stated, all content on this Website is owned by or licensed to Assurant and is protected by applicable intellectual property laws.

This includes:

  • Trademarks
  • Business names
  • Logos
  • Text
  • Graphics
  • Photographs
  • Software
  • Designs
  • Layouts, and
  • Other content appearing on the Website.

You may access and view Website content for personal or internal business use only.

You must not reproduce, distribute, modify, publish, transmit, sell, create derivative works from or otherwise exploit Website content without our prior written consent.

Nothing in these Terms grants you any rights in relation to our intellectual property.

7. Website Availability

We aim to keep the Website available and functioning effectively. However, we do not guarantee that:

  • The Website will be available at all times
  • Access will be uninterrupted or error-free
  • Defects will be corrected immediately, or
  • The Website will be free from viruses or other harmful components.

We may suspend, withdraw, modify or discontinue all or part of the Website at any time without notice.

8. Accuracy of Information

We make reasonable efforts to ensure information on the Website is accurate and current.

However, to the maximum extent permitted by law:

  • Information is provided on an “as is” and “as available” basis
  • We make no representations or warranties regarding the accuracy, completeness, reliability or suitability of Website content, and
  • You should not rely solely on Website content when making business or commercial decisions.

Website content may be changed or updated without notice.

9. Third-Party Websites

The Website may contain links to third-party websites or services.

These links are provided for convenience only.

Assurant does not control, endorse or assume responsibility for third-party websites, services, products, content or privacy practices.

Accessing third-party websites is at your own risk.

10. Privacy

Your use of the Website is also governed by our Privacy Policy available at:

www.solvup.com/privacy-policy

The Privacy Policy explains how we collect, use, store and disclose personal information.

11. Limitation of Liability

To the fullest extent permitted by law, Assurant excludes all liability for any loss, damage, cost or expense arising from or in connection with:

  • Use of, or inability to use, the Website
  • Reliance on Website content
  • Errors, omissions or inaccuracies in Website content
  • Website interruptions or unavailability
  • Transmission of viruses or malicious code
  • Unauthorised access to information, or
  • Actions taken based on information obtained through the Website.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot be excluded under applicable law, including rights available under the Australian Consumer Law or applicable New Zealand consumer protection legislation.

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

12. Indemnity

You agree to indemnify and hold harmless Assurant, its directors, officers, employees, contractors and related entities from any claims, losses, liabilities, damages, costs or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the Website
  • Your violation of applicable laws, or
  • Your infringement of any rights of another person or organisation.

13. Changes to These Terms

We may amend these Terms from time to time.

Updated Terms will be posted on the Website and will take effect upon publication.

By continuing to use the Website after updated Terms are published, you agree to the revised Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts entitled to hear appeals from those courts.

15. Contact Us

If you have questions regarding these Terms, please contact:

Assurant Reverse Logistics Pty Ltd
30 Niton Drive
Truganina VIC, 3029 Australia
Phone: +61 3 9862 3200
Email: privacy.ANZ@assurant.com

Last Updated: August 2026